Shipping & Returns

S

Where We Ship

KelpEat S.r.l.s. ships to Italy and selected European countries. Orders are processed on business days only (Monday to Friday). We do not ship on Saturdays, Sundays, or public holidays.

Countries we ship to:

Italy

Zone A (Europe)
Spain, Portugal, Belgium, Netherlands, Luxembourg, Ireland, Denmark, Sweden, Austria, Northern Ireland, France, Germany

Zone B (Europe)
Slovenia, Croatia

Shipping to Italy

• Free shipping on orders over €59.00

• Orders under €59.00 are charged according to weight

Estimated delivery time:

• Mainland Italy: 2–3 working days

• Islands and remote areas: 3–5 working days

Shipping rates (Italy):

Shipping to Europe

• Free shipping on orders over:

  • €79.00 (Zone A)

  • €120.00 (Zone B)

Orders below these thresholds are charged according to weight.

Estimated delivery time:
Up to 5 working days, depending on destination. Delivery times may be longer for islands or remote areas.

Shipping rates (Europe):

Delivery Times & Responsibility

Delivery times are estimates and may vary due to:

• High or low season

• Holidays

• Courier delays

• Destination accessibility

KelpEat is not responsible for delays caused by couriers or incorrect information provided by the customer. We recommend placing orders well in advance during peak periods.

When Your Order Arrives

When your KelpEat order is delivered, please check the package immediately.

We recommend that you:

• Inspect the packaging before accepting delivery

• Do not accept the package if it is visibly damaged

• Always sign the courier’s delivery document with “Accepted with reservation”

• If the package is damaged or incomplete:

  • Take photos of the exterior and interior

  • Contact our Customer Service as soon as possible

For assistance, email us at info@kelpeat.com.

Returns & Refunds

Right of Withdrawal (EU Consumer Law)

In accordance with Article 52 of the Italian Consumer Code, you have the right to withdraw from your purchase within 14 days of receiving the goods, without penalty.

The right of withdrawal applies to:

• Entire products

• Individual products within a multi-item order (to be specified in the withdrawal request)

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

• Customised or personalised products

• Products that may deteriorate or expire rapidly

• Sealed products that are not suitable for return for hygiene or health reasons once opened

Important:
All food products, including beverages, are considered products that may deteriorate rapidly. For hygiene and consumer safety reasons, food products can only be returned if they are sealed, intact, and suitable for resale.

If withdrawal is excluded, KelpEat may still refund the product price, but return shipping costs will be charged to the customer.

How to Request a Return

To initiate a return:

1. Download and complete the Withdrawal Form

2. Email the completed form to info@kelpeat.com

3. Place a copy of the form inside the return package

4. Send the return to:

KelpEat S.r.l.s.
Via Stefano Talice 16
12038 Savigliano (CN)
Italy

Additional conditions:

• Return shipping costs are the responsibility of the customer

• We may request photographic evidence before approving the return

• The returned product must reach us within 14 days of your withdrawal request

Refunds

• Refunds are processed once the returned items are received and inspected

• Products must be unused, intact, and in original packaging

• Refunds are issued using the same payment method used for the purchase

• Refunds are processed within 14 days of receiving the withdrawal request, in accordance with EU law

Contact Us

For questions about shipping, delays, returns, or refunds, contact us at:
KelpEat S.R.L.
Via Franco Andrea Bonelli 6, 12100 Cuneo (CN), Italy
Email: info@kelpeat.com
Phone: +39 0172 1836947